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My download email hasn't arrived

Sometimes download emails go missing. Before you get in touch, here are a few steps you can try.

1: Check any alternative email addresses. If you use Paypal we'll automatically mail your Paypal address, which is not always the address you use day-to-day.

2: Check inside your spam folder. If the email is spammed, make sure to click "not spam" so future emails arrive safely.

If you still can't find the email, contact support!

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